Senior Consultant | ServiceNow Developer - ITOM/ITSM | Mumbai | ServiceNow
Deloitte (company site, opens in a new tab)5–12 yrsBengaluruHybridDirect career pageEst. 14–28 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Configure and customize ServiceNow components, workflows, business rules, integrations, and ITOM/ITSM capabilities.
- Advise stakeholders on platform best practices, governance, and optimization; manage project planning, communication, and risks.
- Own testing, deployment, post-implementation support, and project documentation; mentor junior team members.
Minimum Requirements
- Work Experience Required: 5–12 years of hands-on experience with the ServiceNow Developer Platform.
- Education: Undergraduate degree or above. Strong knowledge of at least one module: ITOM or ITSM. Relevant listed capabilities include ITSM integrations, Service Portal, Virtual Agent, Performance Analytics, Service Catalogue; or ITOM CMDB, Discovery, Service Mapping, Event Management.
- Deep understanding of ServiceNow data models, architecture, and integration frameworks; solid understanding of ITIL processes and enterprise service management.
- Mumbai work location, with work from office 3 days a week.
Ideal Candidate Profile
- Has hands-on depth in either ITOM or ITSM and can configure and integrate platform capabilities across modules.
- Fits a senior consulting role: able to advise on governance and optimization while handling stakeholder communication, planning, and risk management.
- Has experience supporting delivery end to end, including testing, deployment, documentation, post-implementation support, and mentoring junior colleagues.