Project Coord 2
IQVIA (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4.5–8 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 2 technical support for IQVIA products and services to assigned clients or end users.
- Troubleshoot software issues, create and manage support tickets, escalate complex cases, and keep clients updated through the incident management tool.
- Document known issues and resolutions, and share client feedback to support product and process improvements.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Bachelor’s degree in Computer Science or a related field, or equivalent experience.
Ideal Candidate Profile
- Has experience or exposure to customer-facing technical support, especially troubleshooting software applications and managing incidents or tickets.
- Can work across client and vendor systems, resolve routine issues, and recognize when complex technical problems need escalation.
- Is suited to a service environment where accurate issue documentation, regular client updates, and consistent support quality matter.