Client Operations Manager Inspection Services
LRQA (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead Inspection Services Client Operations across ANZ, South Asia and South-East Asia, accountable for delivery from planning and resource allocation through certification, invoicing and AR collections.
- Ensure service delivery meets agreed SLAs by balancing internal and subcontractor capacity, utilisation, competencies and travel.
- Improve customer experience and operational performance by handling complex escalations, streamlining processes, driving consistent system use, and controlling budgets and costs.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD. The role requires strong TIC-sector experience specifically in inspection services, plus experience managing end-to-end operations, capacity planning, utilisation and SLAs.
- Degree or equivalent qualification, or relevant experience.
- Experience leading teams across multiple countries or regions; experience in a matrix organisation is preferred.
- Mumbai-based hybrid role; ability to work on this basis is required.
Ideal Candidate Profile
- Has led regional or multi-country inspection operations and can coordinate delivery across teams, functions and subcontractors.
- Combines hands-on operational control—capacity, SLAs, KPIs and costs—with process improvement that increases efficiency and service performance.
- Has managed customer escalations and complex requirements while developing managers and building team capability.