Analyst, Enterprise IT Operations
International Centre For Excellence (ice)3+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor enterprise applications and office infrastructure, investigate incidents, isolate faults, and support service restoration in a 24×7 operations environment.
- Own operational readiness for new network services, including deployment checklists, dependency coverage, and recovery procedures; coordinate production changes and preventive maintenance.
- Turn incident reviews into root-cause flowcharts, troubleshooting procedures, and runbooks; take assigned process or service improvements through to delivery.
Minimum Requirements
- Work Experience Required: 3+ years, or experience in lieu of educational credentials.
- Bachelor’s degree in Computer Engineering or a related field, or the experience alternative stated above.
- Active Directory administration experience and ability to troubleshoot IT/application issues.
- Understanding of process monitoring using monitoring solutions.
Ideal Candidate Profile
- Has experience supporting enterprise applications or infrastructure operations where proactive monitoring and timely incident response are important.
- Can translate incident findings into practical troubleshooting documentation and recovery procedures.
- Is suited to coordinating production changes and operational readiness across Operations, Engineering, Development, and Business teams.