R&R _ Disputes Operations – Associate / Senior Associate – Bangalore
PwC (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Process and investigate debit card disputes, securing complete documentation, maintaining accurate case notes and statuses, and following up on outstanding items.
- Send member updates, complete debit card reorders and daily automated tasks, and meet time-sensitive deadlines while following Regulation E, Visa Zero Liability rules, and client procedures.
- Use reports to track dispute volumes and status; coordinate with internal and external partners and provide dispute guidance to staff and members.
Minimum Requirements
- Work Experience Required: At least 3 years.
- Bachelor’s degree required; oral and written English proficiency required.
- Previous Regulation E, Visa Payment Network, and NACHA rules experience or related training is required; the back-office investigation work also calls for in-depth debit card dispute, Regulation E, and Visa Zero Liability knowledge.
- Must be able to work any shift in a 24-hour period, including nights, weekends, and holidays; computer/internet experience and English typing speed of at least 35 WPM at 85% accuracy are required.
Ideal Candidate Profile
- Has hands-on experience investigating debit card disputes and applying payment-network and regulatory rules to case decisions.
- Can maintain complete, accurate case records and handle follow-ups, reporting, and other deadline-sensitive operational work.
- AML, KYC, or sanctions compliance knowledge, experience interpreting regulatory data, and experience guiding or mentoring others are additional shortlist signals.