Operations Manager
BMW TechWorks India (company site, opens in a new tab)10–12 yrsPuneOn-siteDirect career pageEst. 25–40 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational stability and service improvement for the IVS-R ordering platform across on-premises and AWS environments, including operational KPIs, SLAs, risks, and recurring issues.
- Coordinate incident, problem, change, release, escalation, and go-live readiness across development, operations, business stakeholders, infrastructure providers, and support teams.
- Support IVS-R cloudification by aligning operational requirements, monitoring, runbooks, support models, rollback readiness, and hypercare across teams.
Minimum Requirements
- Work Experience Required: The JD states both 10–12 years (header) and 8+ years (role requirements); the requirement is inconsistent. Experience should be in IT operations, service management, or operational leadership.
- Minimum qualification: B.Tech/B.E.
- Required capabilities include ITSM incident/problem/change/major incident management, service operations and governance, stakeholder and escalation management, release/go-live coordination, risk management, and KPI/SLA management.
- Technical requirements include AWS fundamentals, hybrid on-premises/cloud operations, monitoring and observability, and familiarity with enterprise Java systems, containers, and DevOps/CI/CD.
Ideal Candidate Profile
- Has operated large, business-critical enterprise platforms and can connect business processes, system dependencies, and operational impact across markets.
- Can coordinate distributed technical, business, and management stakeholders through incidents, releases, and service improvements, translating technical issues into business impact.
- Fits a hybrid-platform transformation environment, with experience in cloud migration, large-scale ordering systems, automotive retail/sales, or IVS-R considered advantageous.