R&R_ Lending Operations – Associate / Senior Associate – Bangalore
PwC (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Process lending-related servicing requests, account updates, payoff/closure cases and early-cancellation requests using documented rules; research exceptions and escalate cases outside scope.
- Support past-due account workflows, payment arrangements, hardship-program administration, account notes and risk-based routing; assist with disputes, credit-reporting investigations and customer remediation.
- Contribute to AML and sanctions-related managed services and compliance reporting. At Senior Associate level, manage assigned workstreams, analyze complex cases and guide junior team members.
Minimum Requirements
- Work Experience Required: At least 3 years of experience.
- At least a Bachelor's degree.
- Oral and written proficiency in English is required.
Ideal Candidate Profile
- Has banking, fintech or financial-services operations experience, particularly in deposit or lending servicing; regulated BPO or shared-services experience is a strong fit.
- Can execute structured runbooks accurately across case-management and banking systems, identify exceptions, and escalate potential compliance or fair-lending concerns rather than resolve beyond authority.
- Candidates familiar with U.S. consumer banking rules and processes—including Reg E, Reg Z, FCRA, FDCPA, NACHA/ACH, delinquency aging or AML/KYC—may have an advantage; the JD says regulatory familiarity can be trained.