Assistant Manager - Transactional Quality ( Life & Pensions Insurance/ Six Sigma/ Process Excellence) - Bangalore
WNS Global Services (company site, opens in a new tab)4–5 yrsBengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own quality performance for Life & Pensions insurance operations, including audit compliance, sampling strategy, calibration and delivery against quality and SLA targets.
- Drive root-cause analysis, remediation, customer complaint resolution and Kaizen initiatives to reduce operational risk and improve service delivery.
- Maintain ISO-aligned process documentation and provide accurate quality reporting, business insights, coaching and mentoring.
Minimum Requirements
- Work Experience Required: 4–5 years overall, including 2–2.5 years in Quality.
- Life & Pensions insurance domain expertise, including knowledge of policy administration, claims, underwriting, regulatory requirements and end-to-end operations.
- Lean Six Sigma Yellow/Green Belt certification or good understanding of Lean Six Sigma concepts, root-cause analysis and quality-control tools.
- Graduate or postgraduate; working knowledge of Excel and PowerPoint.
Ideal Candidate Profile
- Has hands-on quality experience in Life & Pensions insurance operations and can connect compliance and financial-process risks to practical audit and sampling controls.
- Can manage quality metrics, SLA monitoring, root-cause analysis, remediation and complaint resolution across business-as-usual delivery.
- Likely to fit an operations environment requiring structured documentation, client-facing quality reporting and continuous improvement through Kaizen.