Associate -Cards Operations
Mashreq (company site, opens in a new tab)1–3 yrsBengaluruRemoteDirect career pageEst. 3–6 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage chargeback cases end to end: reason codes, supporting documents, merchant follow-ups, dispute analysis and prevention through alerts and training.
- Own daily funds reconciliation, balancing, GL postings and settlement-reject monitoring; resolve exceptions within required timelines to prevent financial loss.
- Manage POS and e-commerce merchant onboarding checks and documentation, and maintain chargeback controls, compliance processes and monthly effectiveness reporting.
Minimum Requirements
- Work Experience Required: 1–3 years in the cards domain or multi-discipline banking.
- Good experience with merchant onboarding procedures and local policies.
- Hands-on experience with a card management system; strong MS Office skills and MIS reporting and analysis.
- Knowledge of general banking and applicable card-scheme, regional-switch, bank compliance and regulatory requirements.
Ideal Candidate Profile
- Has practical exposure to both card operations and merchant onboarding, including POS or e-commerce processes.
- Can manage high-volume operational workflows involving disputes, reconciliations, settlement timelines and documentation with accuracy and control.
- Is suited to a compliance-sensitive banking environment where timely case handling, exception escalation and operational reporting are central.