Operations Specialist
BMW TechWorks India (company site, opens in a new tab)6–9 yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 18h ago
Reach people at BMW TechWorks India
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at BMW TechWorks India you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own 2nd-level support for applications across on-premises and AWS environments, handling escalated incidents through troubleshooting, service restoration and recovery validation.
- Monitor application health, jobs, interfaces, queues and business-critical transactions; contribute to problem management and root-cause analysis for recurring issues.
- Support releases, deployments and hypercare, while maintaining runbooks and handovers and coordinating incident updates across technical and business teams.
Minimum Requirements
- Work Experience Required: 6–9 years in application support, operations, incident management or service operations.
- Location: Pune. The role requires rotational/shift-based support, including extended hours, weekends and on-call when required.
- Must-have operational and technical skills include 2nd-level application support; ITSM ticketing and incident/problem/change management; monitoring and observability tools such as Grafana, Prometheus, ELK/OpenSearch or CloudWatch; application troubleshooting; Oracle/PostgreSQL; and REST/SOAP, Kafka, MQ or interface monitoring.
- AWS Certified Cloud Practitioner (CLF-C02) is listed as a must-have; Kubernetes and Docker fundamentals, operational runbooks and recovery procedures are also required.
Ideal Candidate Profile
- Has supported enterprise Java applications and distributed systems, with practical exposure to Linux, application servers, databases and hybrid on-premises/cloud environments.
- Can operate in shift-based service environments, interpreting logs, alerts and dashboards to restore services and coordinate major incident response.
- Experience with vehicle ordering, sales or other business-critical ordering applications, 24/7 operations, or automation and scripting is advantageous.