ServiceNow Administrator
Ameriprise Financial (company site, opens in a new tab)2–4 yrsNoidaOn-siteDirect career pageEst. 8–14 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and configure ServiceNow ITSM workflows across Incident, Problem, Change, CMDB, Asset Management and related modules; manage user access, integrations, deployments, clones and upgrades.
- Monitor platform performance, handle incident/request queues, apply patches and support complex data migrations and documentation/reviews.
- Work with business teams on ITIL process implementation and operational automation to improve service processes.
Minimum Requirements
- Work Experience Required: 2+ years as an operations engineer and 1.5–4 years of ServiceNow configuration and administration experience in an enterprise environment; ServiceNow platform development, operations or administration experience is required.
- Bachelor’s degree or equivalent work experience; ServiceNow Certified Application Administrator certification is required.
- ServiceNow ITSM implementation experience across Incident, Problem, Change, CMDB and Asset Management; basic JavaScript, Import Sets, integrations (including MID Server), cloning and deployment experience.
- Work location is Noida (preferred) or Gurugram; role requires office attendance at least 3 days per week and a 2:00 PM–10:30 PM shift.
Ideal Candidate Profile
- Has hands-on enterprise ServiceNow administration experience spanning ITSM configuration, platform operations and user administration.
- Can support integrations, data migrations, upgrades and deployments while maintaining platform performance and operational queues.
- Best suited to ITIL-oriented service operations work that combines business process automation with ongoing platform support.