OTC Specialist - Collections
A.P. Moller - Maersk (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own complex, high-value or high-risk accounts, including reconciliation, dispute resolution, aging and overdue exposure actions, and customer relationships.
- Investigate root causes across transactions, systems and customer accounts; coordinate with relevant owners to close issues and reduce recurring overdue.
- Support escalations, guide collectors on complex cases, and turn account-level findings into management recommendations and process or control improvements.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Must be able to work the applicable shift supporting LAM operations: Mexico 18:30–03:30 IST or Brazil 15:30–00:30 IST.
Ideal Candidate Profile
- Has advanced accounts receivable and collections expertise suited to complex, high-risk portfolios and escalation-sensitive cases.
- Can combine account-level reconciliation and root-cause analysis with cross-functional issue resolution and improvements to recurring process, control or data-quality gaps.
- Experience with major ERP/AR platforms is strongly preferred; portfolio systems may include SAP S/4HANA, SAP ECC, MACS or NODUM.