Professional, Facilities Management
JLL (company site, opens in a new tab)5–10 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the on-site occupant experience for assigned office floors, serving as the point of contact for user requests, workspace issues and changes, and coordinating repairs or escalations with facilities teams.
- Lead the Workspace Experience team and coordinate with client business units, amenities and vendors to deliver events, hospitality services, floor inspections, and service requests against client SLAs and KPIs.
- Gather occupant feedback and floor-level observations, use data to identify improvement opportunities, and report operational issues and recommendations to management.
Minimum Requirements
- Work Experience Required: 5–10 years in hospitality, flight attendant, events management, or serviced office roles.
- Work location: On-site in Bengaluru, Karnataka.
- Ability to stand for long periods.
Ideal Candidate Profile
- Has hands-on hospitality or workplace-services experience and can manage frequent in-person interactions with occupants and guests across office floors.
- Has experience coordinating teams, facilities, vendors, and event logistics while managing daily service requests and competing operational needs.
- Can use occupant feedback and operational data to identify service gaps, support continuous improvement, and maintain consistent delivery against service standards.