IT Operations Analyst I
Sabre (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line investigation, triage and diagnosis for application incidents, outages and performance alerts; route issues to the right technical teams and help maintain platform availability against SLAs.
- Coordinate incident bridges, system owners and on-call teams; identify potentially significant incidents and engage Incident or Problem Management teams for follow-up.
- Support operational changes and infrastructure maintenance with application and release teams; maintain runbooks, knowledge-transfer documents and process records.
Minimum Requirements
- Work Experience Required: 2+ years in application production support at L1/L2.
- Education: MCA, B.E., B.Tech., M.E. or M.Tech.
- Mandatory technical skills: hands-on support of applications hosted on AWS or GCP; working knowledge of Windows, Unix/Linux, Oracle, SQL, operations, DevOps and networking concepts including DNS, HTTP/S, SSL/TLS, proxies, load balancers and firewalls; understanding of OS concepts such as filesystems, memory, I/O, sockets and concurrency.
- Must be available to work 24x7 shift schedules and support high-uptime operations.
Ideal Candidate Profile
- Has operated cloud-hosted applications in a production environment and can investigate issues across application, operating-system, database and network layers.
- Can work within documented procedures and KBs while coordinating incident response across technical and application teams.
- Experience supporting complex, high-availability systems is a plus; familiarity with tools such as ServiceNow, JIRA, Splunk, AppDynamics, Puppet or Ansible may strengthen fit.