Technical Support Engineer
Alation (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own advanced technical support for Alation customers, partners, prospects, and support engineers, including complex troubleshooting, debugging, and escalations.
- Build lab setups to reproduce issues and resolve them; serve as a subject-matter expert in at least one support specialization area.
- Maintain technical knowledge resources and facilitate technical enablement sessions for internal and external audiences.
Minimum Requirements
- Work Experience Required: 5+ years as a support engineer providing enterprise software application support; a CS degree is required.
- Must be open to rotational shifts aligned to customer requirements.
- Required technical experience: Linux and shell commands; relational databases such as Oracle or Postgres; SQL; diagnosing and debugging Java and/or Python applications.
- Experience with web servers such as Apache or Nginx, and REST APIs.
Ideal Candidate Profile
- Has handled complex enterprise software support issues and can serve as an escalation point across customers and internal support teams.
- Brings depth in at least one technical support specialization and can reproduce issues in complex lab environments.
- Can turn troubleshooting knowledge into practical documentation and technical enablement for varied audiences.