Technical Support Engineer L2 – Switching
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own L2 support cases for HPE/Juniper campus and data-centre switching products (EX, QFX, QFabric) through resolution, prioritizing by customer impact and coordinating with stakeholders.
- Contribute to product/feature readiness, knowledge creation, quality improvement, and training or mentoring.
- Work primarily from an HPE office; weekend and holiday work may be required based on business needs.
Minimum Requirements
- Work Experience Required: Technical support experience with critical enterprise, telecom, or cloud networks is preferred; a mandatory years-of-experience threshold is not explicitly mentioned in the JD.
- In-depth switching knowledge, including xSTP, VRRP, LACP, Dot1x, COS and QoS, plus IP protocols such as ARP, ICMP, TCP/UDP, DNS and DHCP, and routing protocols such as BGP, OSPF and RIP.
- Onsite role: expected to work primarily from an HPE office; must be flexible to work weekends or holidays as business requires.
Ideal Candidate Profile
- Has handled complex, high-impact routing and switching support for critical customer networks, with a record of owning issues to resolution.
- Can work across customer support and product engineering teams to investigate reported issues; data-centre network design or implementation experience is a plus.
- Juniper platform experience and relevant networking certifications can strengthen fit; scripting, multicast knowledge, automation, and experience with network testing tools are additional advantages.