Senior Business Analyst
Ecolab (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own ServiceNow business-process analysis and improvement, including as-is/to-be analysis, gap assessments, and ITIL-aligned optimization.
- Translate stakeholder requirements into documented specifications, process flows, and user stories; coordinate with technical teams through solution design, UAT, defect resolution, and deployment.
- Support release planning, change management, training, and adoption; identify automation and efficiency opportunities across transformation initiatives.
Minimum Requirements
- Work Experience Required: Typically 5–8 years of relevant experience, or an equivalent combination.
- Bachelor’s degree typically required; the JD allows an equivalent combination of education and experience.
- Strong functional expertise in ServiceNow, ITIL knowledge, and experience in Agile delivery environments.
Ideal Candidate Profile
- Has experience connecting business stakeholders with developers, architects, and product owners, maintaining clear requirements and traceability through delivery.
- Can independently manage moderately complex initiatives with limited oversight and contribute to broader process-transformation programs.
- ServiceNow or ITIL certifications are preferred; the role also includes providing guidance and mentorship to junior analysts.