ServiceNow Principal Business Process Analyst
Ecolab (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Gather business requirements and translate them into functional specifications, process flows, and ServiceNow solution designs; own HLD and LLD from a functional standpoint.
- Identify process gaps and automation opportunities, and recommend improvements using ServiceNow capabilities.
- Work with business, product, IT, and ServiceNow delivery and operations stakeholders to define solutions and support project planning and decision-making.
Minimum Requirements
- Work Experience Required: 8+ years in business analysis or a related role.
- Bachelor’s degree in business administration, information technology, or a related field.
- ServiceNow CSM experience is mandatory.
- Strong functional experience with Service Portals/ESC, Virtual Agent AI, Predictive Intelligence, Workspace, and Process Automation playbooks; familiarity with ServiceNow configuration, basic scripting, integrations, data models across more than two applications, and best practices.
Ideal Candidate Profile
- A senior business analyst with hands-on ServiceNow CSM expertise who can bridge business process needs and ServiceNow solution design.
- Best suited to work across business, product, IT, delivery, and operations stakeholders, owning requirements through functional HLD/LLD.
- Candidates with MCO, APO, or FSM experience, ITIL or ServiceNow certifications, or global enterprise experience have additional fit signals; these are listed as pluses or nice-to-haves.