Staff Technical Support Engineer
Palo Alto Networks, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Resolve complex post-sales customer and partner issues involving endpoint software; manage cases through diagnosis, resolution and follow-up.
- Perform fault isolation and root-cause analysis, provide troubleshooting/scripts and best practices, and contribute technical documentation and training materials.
- Support critical incidents, including customer-site visits when required and on-call coverage on weekends or public holidays as needed.
Minimum Requirements
- Work Experience Required: 8+ years of related experience.
- Required: experience supporting endpoint software products; strong Windows application installation, troubleshooting and debugging experience; strong experience with Microsoft environments including Exchange, SCCM, GPO, AD, MSSQL and IIS.
- Must be able to independently debug broad, complex environments with mixed applications and protocols.
- Visa sponsorship is not available for this position.
Ideal Candidate Profile
- Has hands-on endpoint software support experience and can investigate complex Windows and Microsoft-stack issues across varied customer environments.
- Likely to succeed in a high-pressure, customer-facing support role requiring case ownership, clear technical explanations and coordination with cross-functional teams.
- Endpoint security, security networking (IPsec, SSL-VPN, NAT, GRE) and batch scripting experience are advantages, but are listed as pluses rather than requirements.