Sr. Technical Support Engineer, Focused Services
Palo Alto Networks, Inc. (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 18–32 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own complex post-sales security support cases end to end, including multi-vendor troubleshooting, fault isolation, root-cause analysis, configuration guidance and timely case updates.
- Advise top-tier customers through regular account reviews, upgrade and release planning, and proactive risk mitigation to improve their security posture.
- Replicate product issues and work with Engineering and QA on defect reports and test plans; contribute technical guidance and training, and travel to customer sites for critical issues.
Minimum Requirements
- Work Experience Required: Minimum 5 years of network security experience.
- Bachelor’s degree in a listed or related field, or equivalent related experience or military experience.
- Strong networking expertise, including TCP/IP, LAN/WAN, routing, VPN (IPsec, PKI and SSL), multi-layer packet-flow debugging, authentication protocols, and tools such as Wireshark and GNS3.
- Must be willing to work outside normal business hours as needed. Visa sponsorship is not available for this position.
Ideal Candidate Profile
- Experienced network security troubleshooter who can independently diagnose complex network and remote-access VPN issues across OSI layers.
- Customer-facing technical advisor able to explain complex findings to both technical teams and executive stakeholders, while managing high-priority cases and account reviews.
- Candidates with exposure to multi-vendor security/network products, cloud or virtualization platforms, and Python or shell scripting align with the preferred profile.