Agentic People Service Lead, Employee Success Operations - APAC (Individual Contributor)
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own APAC Tier 2 employee-service operations across benefits, leave, time tracking and employee relations, including case queues, SLAs, escalations and quality.
- Deliver regional projects end to end and support operational readiness for new programs and policy changes; report milestones, risks and outcomes to leadership.
- Own ASEAN compliance inputs, documentation, checks and audit actions through closure; success is measured by case SLA/CSAT, project delivery and compliance closure.
Minimum Requirements
- Work Experience Required: 8+ years in HR operations, shared services or People Operations, including leading projects or mentoring peers.
- Working knowledge of APAC employment practices, HR generalist and business operations, and HR compliance.
- Based in Hyderabad in a hybrid setup, with working-hours overlap across APAC time zones and occasional regional travel as needed.
Ideal Candidate Profile
- Has handled complex HR service cases and can apply policy across APAC, escalating high-risk or precedent-setting matters appropriately.
- Can lead projects and coach peers through influence, while coordinating across HR, Legal, Employee Relations, Benefits and other regional stakeholders.
- Can improve service operations using case trends, data and AI/automation; ASEAN employment and data-privacy knowledge, such as PDPA, is an added advantage.