Tech Lead, Systems Engineering
Fiserv, Inc. (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 20–35 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end change lifecycle for application and infrastructure deployments across cloud and hybrid environments, including ServiceNow plans, risk reviews, execution, validation, and rollback decisions.
- Coordinate controlled changes across CERT, Production, and Disaster Recovery environments; assess dependencies and service impact, and confirm deployment success using monitoring and observability tools.
- Support CAB reviews, audit evidence, DR readiness, and standardization or automation of repeatable deployment and validation processes.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD; experience managing deployments and infrastructure changes across cloud or cloud-native platforms is required.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience with ServiceNow Change Management, including change creation, implementation planning, risk assessment, approvals, and post-implementation validation.
- Working knowledge of ITIL Change, Release, and Incident Management; understanding of multi-tier web applications, APIs, middleware, and cloud infrastructure.
Ideal Candidate Profile
- Has hands-on exposure to Azure, AWS, and Kubernetes/PKS environments, with experience coordinating changes across multiple environments and technical components.
- Can combine deployment execution with operational controls: risk assessment, success criteria, monitoring-based validation, and rollback decisions.
- Additional shortlist signals include Dynatrace or Splunk, CI/CD automation tools, and experience with complex multi-application releases or disaster recovery activities.