Product Solution Engineer, Product Support
PhonePe (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Own first-line production triage across Android POS terminals, headless apps, and merchant hardware; perform initial root-cause analysis and escalate actionable bugs to core engineering.
- Support external partner and hardware integrations, investigate outages using device, system, and network logs, and coordinate manual APK releases and OTA deployments.
- Track fleet health, crashes, and transaction telemetry; build lightweight tools and scripts to automate diagnostics, log parsing, configuration updates, and reporting.
Minimum Requirements
- Work Experience Required: 3–5 years of relevant professional experience, including experience in a production support environment.
- Hands-on experience building or maintaining at least one Android application; working knowledge of Android lifecycle, basic architecture, debugging, XML layouts, memory limits, and background execution.
- Practical proficiency with adb, Android Logcat, stack traces, network/API troubleshooting, REST, HTTP status codes, and JSON.
- Ability to write basic Python, Shell, or Bash scripts for log parsing, automation, or API interaction.
Ideal Candidate Profile
- Candidates with fintech, POS terminal, payment gateway, or payment SDK integration experience may have a domain advantage; payment certification lifecycle familiarity is also preferred.
- Experience with custom Android builds, AOSP, devices without Google Play Services, or fleet deployments of payment hardware aligns closely with the environment.
- Likely to succeed if comfortable diagnosing live issues across device, SDK, network, and backend layers while coordinating fixes with external partners and internal engineering.