MS Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)Delhi NCROn-siteDirect career pageEst. 3.5–6 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line support for standard and low-complexity incidents and service requests, resolving or escalating issues while meeting service-level requirements.
- Monitor client infrastructure across two or more technology domains; perform maintenance such as patching and configuration changes, and support disaster recovery tests.
- Maintain service continuity through ticket documentation, knowledge articles, and shift handovers.
Minimum Requirements
- Work Experience Required: Entry-level troubleshooting and support experience in security, networking, data centre, systems, or storage within a medium-to-large ICT organization.
- Bachelor’s degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
- Basic knowledge of management agents, redundancy concepts, ITIL processes, and ITSM tools.
- On-site working is required.
Ideal Candidate Profile
- Has an operations-focused approach to ticket handling, using standard operating procedures and knowledge articles to resolve issues efficiently and escalating when needed.
- Can support infrastructure across multiple technology domains, with exposure to areas such as cloud, security, networking, applications, or collaboration.
- Fits a structured managed-services environment involving monitoring, maintenance, disaster recovery support, and shift handovers.