HRSS Manager
ICON plc (company site, opens in a new tab)12+ yrsChennaiOn-siteDirect career pageEst. 22–35 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead hire-to-retire HR Shared Services delivery, including employee inquiries, onboarding, benefits, lifecycle activities and HR systems administration.
- Own service performance through standardized processes, controls, SLAs and KPI monitoring; address root causes and improve quality, efficiency and compliance.
- Lead team development and HR transformation, including process automation and the transition or centralization of HR activities across regions.
Minimum Requirements
- Work Experience Required: Minimum 12 years in HR Shared Services, HR Operations or a related HR function, including 3–5 years in people management or leadership.
- Master’s degree in Human Resources, Business Administration or a related field.
- Demonstrated experience in HR service transitions, centralization or standardization across countries or regions, and in process improvement, change management and project/program management.
- Must have the legal right to work in the country where the role is based.
Ideal Candidate Profile
- Has led multi-region HR operations or shared-services transitions, including planning, knowledge transfer, risk management and post-transition stabilization.
- Uses KPIs, SLAs and operational data to manage service performance and drive process, automation and HR technology improvements.
- Brings experience leading HRSS teams and partnering across HR, technology and regional stakeholders; Workday experience is advantageous.