Guest Relation Executive
JLL (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 3–5 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own front-desk guest interactions, including check-in/check-out, inquiries, complaints, reservations, and guest records.
- Coordinate with hotel departments and concierge services to fulfill requests, resolve issues, and arrange VIP or special-event needs.
- Monitor guest satisfaction and feedback while ensuring hotel procedures are followed and the front desk remains organized.
Minimum Requirements
- Work Experience Required: 2+ years in guest relations or customer service; hospitality experience is preferred.
- Fluency in English and proficiency with hotel management software and Microsoft Office are listed requirements.
- Must work on-site in Bengaluru and be available for flexible hours, including evenings, weekends, and holidays; scheduled weekly hours are 48.
- A bachelor's degree in Hospitality Management, Tourism, or a related field is preferred, not stated as mandatory.
Ideal Candidate Profile
- Has practical guest-facing experience, preferably in hospitality, handling check-ins, bookings, service requests, and complaints.
- Can manage front-desk operations while coordinating across departments and keeping guest records accurate.
- Likely to fit a fast-paced, on-site service environment requiring shift flexibility and careful handling of guest information.