Director, Salesforce Program Leader
Salesforce, Inc. (company site, opens in a new tab)15+ yrsHyderabadOn-siteDirect career pageEst. 45–70 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery and governance of strategic, complex Salesforce programs, including multi-cloud and enterprise AI implementations; keep delivery on time, within budget, and aligned to measurable business outcomes.
- Advise customer executives, lead steering forums, and demonstrate platform ROI while driving adoption and recovering at-risk accounts.
- Manage program risks, scope, commercial commitments, and delivery teams; support presales and guide customer, partner, and internal teams on Salesforce and AI delivery.
Minimum Requirements
- Work Experience Required: 15+ years, predominantly in consulting or strategic advisory, managing large-scale, complex SaaS/CRM implementations.
- Deep Salesforce platform and ecosystem expertise, including implementation patterns, integrations, custom development, and data migration; foundational understanding of Agentforce use cases and Data Cloud dependencies; proven account recovery and risk-mitigation experience.
- Degree or equivalent relevant experience; must hold at least one project management certification: PMI-ACP, PMP, PgMP, or PRINCE2.
- Prior experience in multicultural, geographically distributed environments; demonstrated Agile/Hybrid program management and matrix team leadership.
Ideal Candidate Profile
- A senior delivery leader who can operate as a billable individual contributor while steering complex enterprise programs and influencing matrixed teams.
- Strong fit for customer environments requiring executive-level ROI discussions, adoption improvement, account recovery, and management of delivery or commercial risk.
- Experience aligning AI and digital-agent implementations with business outcomes, including navigating data readiness, compliance, security boundaries, and iterative validation.