Staff UX Researcher, Tx Workflow
ServiceNow (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Define and synthesize user needs, pain points, and product opportunities; use research to influence product strategy, roadmaps, and decisions.
- Plan and conduct research, triangulating qualitative, quantitative, and telemetry evidence into actionable recommendations and clear narratives for stakeholders, including senior leaders.
- Accelerate research execution and analysis using AI; mentor researchers and advocate for research across the organization.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Proven use of qualitative and quantitative research to solve user problems, including customer-centered research for product definition and design; expertise in planning and executing studies, including objectives, timelines, sample plans, and data-collection methods.
- Portfolio showing research that influenced product decisions, with research goals, methods, personal role, data visualizations, and actionable insights; strong ability to present complex topics clearly to customers and product/design stakeholders.
Ideal Candidate Profile
- Has a strategic research approach: combines qualitative, quantitative, and telemetry data to shape product direction and influence priorities or scope.
- Can make research useful across functions and seniority levels, translating complex evidence into clear, decision-ready narratives.
- Experience shipping enterprise software for varied user types, running large-scale surveys alongside qualitative research, or coaching junior researchers is advantageous.