Senior MS Network engineer ( Wireless )
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own L2 support for networking incidents and requests of medium complexity, restoring client services in line with SLAs.
- Monitor infrastructure and work queues, investigate and log issues, manage escalations and shift handovers, and support approved changes and maintenance.
- Contribute to operational improvement through ticket audits, trend analysis, and identifying automation opportunities; coach Service Desk and L1 teams.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency in relevant technologies, including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
- At least one technical certification in the mentioned technologies.
- Bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.
Ideal Candidate Profile
- Has a networking managed-services support profile suited to second-line incident resolution, SLA-based service restoration, and operational monitoring.
- Can work across client and internal teams on escalations, change execution, ticket quality, and shift handovers.
- Can contribute to service improvement through trend analysis and routine-task automation; the JD also references occasional project and disaster-recovery work.