IT Product Support
Eurofins Scientific (company site, opens in a new tab)0–1 yrsBengaluruHybridDirect career pageEst. 3–5 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Support IBM Cognos Controller, Planning Analytics (TM1), and Cognos Analytics by investigating user issues, tracking tickets, meeting response and resolution SLAs, and escalating complex incidents.
- Assist with routine application maintenance, access and dimension updates, testing, and validation; support data validation, loads, and consolidation monitoring during month- and quarter-end closes.
- Maintain support documentation and trackers, and report on ticket volumes, status, and resolution times.
Minimum Requirements
- Work Experience Required: Fresher / 0–1 year.
- Bachelor’s degree in Computer Science, IT, Computer Applications, Finance, Accounting, or a related discipline.
- Basic understanding of databases and SQL concepts, and basic Microsoft Excel skills.
- Work location: Bangalore. Onsite requirements are not explicitly mentioned in the JD.
Ideal Candidate Profile
- A recent graduate interested in financial systems and enterprise application support, with coursework or project exposure in finance, accounting, BI, or data analytics.
- Candidates with exposure to IBM Cognos applications, SQL, Excel reporting, scripting, or ETL concepts may have an advantage; these are preferred or good-to-have, not stated as mandatory.
- Likely to suit someone building from supervised troubleshooting toward independent support, with an interest in financial close operations, documentation, and coordination with global stakeholders across time zones.