Cross Technology Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)AurangabadOn-siteDirect career pageEst. 4–9 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide second-level support for cross-technology IT infrastructure: monitor, investigate and resolve incidents and requests within agreed SLAs, restoring services and managing escalations.
- Execute approved changes, document actions and risks, maintain ticket quality, and support disaster recovery activities and tests.
- Improve service efficiency by identifying automation opportunities, supporting L1 engineers and contributing to projects.
Minimum Requirements
- Work Experience Required: Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Bachelor’s degree in IT/Computing or equivalent work experience.
- Familiarity with ITIL processes and ticketing tools; ServiceNow is preferred. Experience working with vendors and third parties is also expected.
- On-site working is required.
Ideal Candidate Profile
- Best suited to an L2 support professional experienced in cross-technology managed services and SLA-based incident and request handling.
- Likely to fit an operational environment involving ticket queues, escalations, change controls, documentation and coordination with clients and other support teams.
- Candidates with exposure to service improvement, automation opportunities, L1 support and disaster recovery work align well with the role.