Networking Managed Services Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)AurangabadOn-siteDirect career pageEst. 3.5–6 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor client infrastructure and handle first-line, low-complexity incidents and service requests through phone, ITSM tickets, or chat, aiming to meet SLA conditions.
- Perform routine maintenance such as patching and configuration changes; investigate issues, resolve or escalate them, and maintain clear shift handovers.
- Support operations across two or more technology domains, contribute to knowledge articles and work optimization, and assist with project and disaster recovery activities.
Minimum Requirements
- Work Experience Required: Entry-level troubleshooting and support experience in security, networking, data centre, systems, or storage within a medium-to-large ICT organization.
- Bachelor’s degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes; good understanding of ITSM tools and disciplined ticket handling against defined SOPs.
- On-site working is required.
Ideal Candidate Profile
- Has first-line support experience in an ICT environment and can work through standard procedures and knowledge articles to resolve routine tickets efficiently.
- Can support more than one technology domain and handle monitoring, maintenance, incident escalation, and service continuity tasks.
- Fits a structured, SLA-focused operations environment where accurate ticket handling and client support are central.