Business Interlock Analyst
Accenture (company site, opens in a new tab)5–7 yrsGurugramOn-siteDirect career pageEst. 8–14 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own knowledge transfer planning and governance during transitions, including training plans, daily training capture, client access coordination, and alignment of transition tasks with the SOW.
- Standardize and quality-check process documentation (DTPs), manage version control and sign-offs, and track knowledge-capture progress, training backlogs, stage-gate readiness, and risks.
- Help ensure knowledge continuity into steady-state operations by identifying KT performance issues, knowledge gaps, and people- or technology-related delays, then coordinating mitigation.
Minimum Requirements
- Work Experience Required: JD states 3–5 years in the role summary, but later specifies 5–7 years overall with at least 4–5 years of OTC experience; requirements are inconsistent.
- Any graduation.
- Primary skill: Training Needs Analysis (TNA), P5; secondary skill: Instructor-Led Training (ILT), P5.
- English proficiency for international communication.
Ideal Candidate Profile
- Has substantial Order-to-Cash (OTC) experience across processes such as cash application, order management, disputes, remittance, billing/credit management, or customer master.
- Has transition and knowledge-transfer experience, including training planning, process documentation, and managing client and internal stakeholder reviews.
- Can operate across mobilization and delivery, using structured governance, quality gates, backlog tracking, and escalation to move KT from transition planning to steady state.