Sr Sales Operations Mgr
ServiceNow (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 30–45 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own NPI planning and governance across cross-functional go-to-market teams, including post-sale readiness, investment planning and the ability to adjust plans to customer needs.
- Define product-lifecycle KPIs and drive cross-functional action plans to improve performance; lead NPI transformation initiatives, including digitization and automation, through on-time, on-budget delivery.
- Provide data-driven recommendations, progress updates and visibility into strategic priorities for leadership and enterprise business planning teams; identify customer-journey optimization opportunities.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Business Unit Financial Planning & Analysis experience.
- Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making or problem-solving.
- Strong program/project management and facilitation skills; familiarity with SaaS business processes and the customer lifecycle.
Ideal Candidate Profile
- Has a planning and governance bias, with experience aligning functional plans and coordinating work across matrixed teams.
- Can analyze complex data and turn it into actionable recommendations and concise executive-level updates.
- Fits a fast-paced NPI transformation environment involving multiple priorities, cross-functional accountability, and digitization or automation initiatives.