Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 8–15 LPA
Posted 8h ago
Reach people at A.P. Moller - Maersk
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at A.P. Moller - Maersk you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Support Client Managers and assigned high-volume customers, tracking adoption, usage, business value, customer experience and progress against agreed goals.
- Coordinate contract renewals and tenders, CAT allocation, service or rate-change communications, and sales-support activities; help resolve customer challenges, escalations and disputes.
- Contribute to account planning and team reporting, while supporting commercial initiatives and performance against customer NPS, contract compliance, volume, gross profit and sales-outstanding measures.
Minimum Requirements
- Work Experience Required: Minimum 2 years in Sales Support or Customer Support within a similar area of expertise.
- Account-management execution and customer-relationship-building experience, plus commercial knowledge.
- Proficiency in MS Office programs, including Excel, Word and Outlook.
Ideal Candidate Profile
- Has experience supporting customer accounts in a sales or customer-support function and can manage renewals, tenders and related commercial activity.
- Can coordinate across customers and internal teams—including sales, operations and finance—to resolve issues and maintain contract compliance and invoice quality.
- Is suited to a high-volume customer environment where performance is tracked through measures such as NPS, volume, gross profit and customer churn.