Client Implementation & Service, Associate2
State Street Corporation (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Deliver service to global clients, ensuring processing accuracy and adherence to SLAs; coordinate with operations and other teams to resolve service issues and discrepancies.
- Maintain contract and SLA documentation, support change management, and track project progress, risks, controls, and audit or compliance actions.
- Prepare client-service reporting and management materials, maintain data-quality checks, and escalate issues that could affect delivery or client satisfaction.
Minimum Requirements
- Work Experience Required: 2+ years in Custody & Accounting, with familiarity with financial instruments.
- Bachelor’s degree in Finance, Accountancy, or a business-related field.
- Must be comfortable supporting US market hours and working night shifts.
- Very good working knowledge of Excel.
Ideal Candidate Profile
- Has direct Custody & Accounting experience and can connect financial-instrument knowledge to accurate client operations and service delivery.
- Is suited to deadline-driven work involving client SLAs, operational issue resolution, reporting, and risk or control follow-through.
- Client-service experience is an advantage; advanced MS Office, VBA, Tableau, or Power BI skills may strengthen the profile.