Manager-Tech Ops Engineering
American Express (company site, opens in a new tab)7+ yrsChennai, BengaluruHybridDirect career pageEst. 30–50 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead an approximately 8–10-person team responsible for reliability and production support of mission-critical Enterprise Identity platforms in a 24x7 environment with 99.99%+ availability objectives.
- Own SRE improvements across incident response, observability, automation, resilience, and production readiness; drive reductions in MTTD, MTTR, repeat incidents, and operational toil.
- Act as the technical escalation point for complex production issues and partner across engineering, product, architecture, and security teams to resolve systemic risks and support reliable releases.
Minimum Requirements
- Work Experience Required: 7+ years in software engineering, SRE, production engineering, or application support; 3+ years leading or mentoring technical teams; 5+ years with monitoring or observability; and 3+ years developing operational automation.
- Bachelor’s degree in a relevant technical discipline or equivalent practical experience.
- Hands-on experience with Java enterprise applications, Spring Boot, REST APIs or microservices; distributed-system troubleshooting; and container platforms such as Kubernetes or OpenShift (or equivalent).
- Programming or scripting in at least one of Python, Java, or Ruby; experience with observability tools and SRE practices including SLIs/SLOs, incident response, root-cause analysis, and toil reduction.
Ideal Candidate Profile
- Has led production operations for large-scale, business-critical services in always-on environments, combining hands-on incident leadership with people management.
- Can shift application support toward engineering-led reliability through automation, proactive detection, measurable SLOs, and lasting fixes for recurring issues.
- Experience with IAM, authentication or authorization protocols such as OAuth 2.0, OIDC, or JWT—especially in customer-facing or regulated environments—is a strong shortlist advantage.