Senior Executive - Operations
StayVista (company site, opens in a new tab)2–4 yrsNainitalOn-siteDirect career pageEst. 3–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own daily guest interactions and requests, resolving service issues promptly and supporting Owner and Guest Management as needed.
- Identify suitable properties in Uttarakhand to meet company requirements.
- Drive guest registration efficiency, OTA feedback, upsell conversion, 3-star ratings and reduction of guest walkouts.
Minimum Requirements
- Work Experience Required: 2–4 years in hospitality or guest service, focused on personalized service.
- Role location: Uttarakhand.
- No mandatory degree or technical skill requirements are explicitly mentioned in the JD.
Ideal Candidate Profile
- Has hands-on experience delivering personalized guest service and managing day-to-day hospitality operations.
- Can balance responsive guest support with property identification and owner-related responsibilities.
- Is comfortable improving operational efficiency and being measured against guest experience and conversion metrics.