Delivery Operations Team Lead-Voice
Accenture (company site, opens in a new tab)7–11 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead regional collections operations, manage team workload and performance metrics, and address issues affecting receivables, timely collections, and bad debt.
- Oversee OTC collections and disputes, including aged-debt reporting, dunning, cash reconciliations, missing-remittance follow-up, refunds, and accurate activity records.
- Maintain internal-control and regulatory compliance; prepare account-performance reports and discuss results and issues with clients and leadership.
Minimum Requirements
- Work Experience Required: 7–11 years; experience in collections and people management is specified.
- Qualification: CA Inter is listed in the highlights and qualification field; the JD also states that a bachelor’s degree is required.
- Relevant Order-to-Cash collections experience and team-management experience are required.
- English written and spoken communication ability for Accenture interactions is required.
Ideal Candidate Profile
- Has hands-on OTC collections experience across debt recovery, disputes, cash reconciliation, dunning, and aged receivables.
- Has led collector teams, assigned workload, tracked service or performance metrics, and developed team capability.
- Can manage client account reviews and operational reporting while balancing collections outcomes, customer issues, and compliance requirements.