Quality Assurance Associate Manager
Accenture (company site, opens in a new tab)10–14 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own quality checks and operational audit compliance across customer support processes, validating process implementation and identifying improvements to mitigate operational risk.
- Support resolution of customer escalations and complaints, ensuring faults and complaints are closed within SLA.
- Manage medium-small teams or work efforts; decisions primarily affect the team and sometimes adjacent teams.
Minimum Requirements
- Work Experience Required: 10–14 years.
- Education: Any graduation.
- Relevant capabilities: Quality Assurance, internal audit quality assurance, operational audit compliance, and contact center quality monitoring.
- May require rotational shifts.
Ideal Candidate Profile
- Has experience assessing contact center operations and applying quality monitoring or internal audit methods to improve process compliance.
- Can work with operational controls involving areas such as anti-corruption, business continuity, information security, records management, or contractor controls.
- Fits a mid-to-senior role that independently determines methods for new assignments, solves moderately complex problems, and coordinates with stakeholders.