Delivery Operations Senior Analyst-Voice
Accenture (company site, opens in a new tab)5–8 yrsGurugramOn-siteDirect career pageEst. 10–18 LPA
Posted 8h ago
Reach people at Accenture
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Accenture you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Handle inbound/outbound calls and resolve US retail and trade-marketing customers’ finance queries on contracts, payments, promotions, discounts, and adjustments.
- Manage incident tickets: categorize accurately and escalate to internal teams on time; meet KPI and data-privacy requirements.
- Deliver recurring reports accurately and on time, and support process improvements to improve efficiency and customer satisfaction.
Minimum Requirements
- Work Experience Required: 5–8 years per the highlights and qualification section; the role description also says at least 3–5 years in an analyst or similar role, preferably in finance or trade-payment processes.
- Any graduation.
- Intermediate Microsoft Office skills, specifically Excel and Outlook.
Ideal Candidate Profile
- Has analyst experience in finance or trade-payment processes, with familiarity handling payment-related customer inquiries.
- Can manage a focused, individual-contributor workload involving ticket resolution, customer calls, reporting, and compliance under moderate daily instruction.
- Comfortable with lower-complexity analysis and problem-solving, timely escalation, and recurring operational work; client exposure may be limited.