Service Delivery Operations Lead
Accenture (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 25–40 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operations for client deals and delivery capabilities, accountable for service quality, cost, and delivery-team leadership.
- Optimize service delivery workflows and performance; coordinate across teams and resolve issues that affect multiple teams.
- Contribute to solution development, strategic initiatives, and business growth and sales.
Minimum Requirements
- Work Experience Required: Minimum 12 years in Service Delivery.
- Mandatory skill: Service Delivery.
- Education: 15 years of full-time education.
- Location: Role is based at the Bengaluru office.
Ideal Candidate Profile
- Has experience managing service quality, cost control, and operational performance metrics in service delivery.
- Likely to fit a complex, cross-functional delivery environment, making team-level decisions and developing solutions that apply across teams.
- Brings senior delivery leadership experience, including guiding teams and contributing to solutions and business growth.