Manager II, Controls & Compliance
Concentrix Corporation (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 15–28 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Act as a nominated Responsible Manager for retail banking activities under the AFSL, ensuring operations stay within authorised services and the no-advice model.
- Lead day-to-day retail banking operations and customer service across accounts, cards and deposits; monitor performance, improve processes and maintain effective controls.
- Oversee operational, conduct and customer risks—including complaints, incidents, breaches, quality assurance and remediation—and report material outcomes to governance forums and senior stakeholders.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Requires specific ASIC-recognized Australian financial services experience across banking operations, products, compliance and complaints.
Ideal Candidate Profile
- Has experience overseeing Australian retail banking activities under an AFSL, including maintaining clear boundaries between factual information, general information and personal financial product advice.
- Has operated across retail banking service delivery and control areas such as complaints, incidents, customer detriment, competency assessment and quality assurance.
- Can combine hands-on operational oversight with regulatory governance, documented evidence and reporting to senior leaders and governance stakeholders.