I&P GN - I&E - Comms & Media - Manager - Process Excellence-PE
Accenture (company site, opens in a new tab)7–11 yrsGurugramOn-siteDirect career pageEst. 30–50 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead AI transformation workstreams for Communications & Media clients, from use-case portfolio design and operating-model changes through implementation planning.
- Own process and workflow redesign across areas such as customer care, content operations, sales, and network/service operations; identify, baseline, and track business value.
- Shape enterprise AI platform and agentic-workflow choices, including build-versus-integrate decisions, governance, and AI CoE setup.
Minimum Requirements
- Work Experience Required: 7–11 years.
- Deep Communications & Media value-chain and process knowledge, with hands-on AI delivery experience in relevant operational areas.
- Experience in AI transformation, including GenAI/RAG or agentic workflows, and process discovery or AI-enabled process redesign.
- Client-facing domain consulting experience; support for proposals, RFPs, client presentations, or opportunity development is expected.
Ideal Candidate Profile
- Combines Communications & Media operating-process expertise with practical AI delivery and enterprise platform strategy.
- Can connect workflow redesign and AI adoption to measurable value, including benefits tracking and workforce impact or reskilling considerations.
- Has experience shaping enterprise-wide transformation sequencing, governance, and operating models rather than delivering isolated AI use cases.