Product Definition Analyst 2
Amadeus (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 14–28 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate complex production incidents, customer escalations, and operational issues; identify root causes and recommend solutions.
- Coordinate issue resolution with customers, Product Management, R&D, and support teams.
- Build product expertise and use recurring trends to support product, process, tooling, and customer-operations improvements, including adoption and knowledge materials.
Minimum Requirements
- Work Experience Required: Around 6–10 years in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
Ideal Candidate Profile
- Has a background in production support or functional analysis, with hands-on experience investigating complex issues and coordinating resolution across stakeholders.
- Airline or travel technology experience—such as PSS, DCS, reservations, ticketing, or digital travel solutions—is beneficial.
- Can investigate through SQL, databases, logs, APIs, or integrations; Agile/SAFe exposure and familiarity with Java, Python, or cloud services are additional advantages.