Analyst II Software Engineering (Finacle L1 Support)
DXC Technology (company site, opens in a new tab)1+ yrsChennaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L1 support for Finacle 10.x banking modules, including branch operations, deposits, loans, trade finance and lockers, plus channels such as SWIFT, clearing and utility payments.
- Monitor application availability, review logs and troubleshoot day-to-day issues; perform maintenance activities using defined procedures and checklists.
- Manage service calls through tracking, escalation and closure, and handle bank EOD/BOD operations in coordination with internal and external support providers.
Minimum Requirements
- Work Experience Required: Minimum 1 year in the Banking IT domain or supporting related solutions.
- Working experience with Finacle 10.x menus/options and banking business logic, Core Banking Solutions, banking technical support, and EOD/BOD operations.
- Mandatory ITIL 4 Foundation certification and experience handling Service Desk/IT Service Management processes aligned with ITIL standards.
- Science or Commerce graduate; BE/B.Tech/MCA/MBA are listed as preferred.
Ideal Candidate Profile
- Has hands-on experience supporting Finacle 10.x and core banking processes, rather than only general application support.
- Can handle operational support queues end to end: investigate errors, maintain call updates, escalate when needed, and follow issues through closure.
- Fits a process-driven banking support environment involving service monitoring, maintenance checklists and time-sensitive EOD/BOD operations.