ARC Support Engineer - L3
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own complex customer-reported issues across Juniper routers, switches and firewalls: reproduce and isolate hardware/software faults, coordinate with customers and engineering, and drive resolution through to a final fix.
- Build and maintain detailed knowledge of customer network environments; provide technical guidance during testing, deployment and operations, and support customer reviews and critical-issue resolution.
- Contribute to support readiness through network training, documentation and knowledge-base work; mentor support engineers. This is an individual-contributor role with weekend roster and pager coverage.
Minimum Requirements
- Work Experience Required: Minimum 7 years in the networking industry. The JD says this minimum may not apply to candidates with 9+ years of extensive Juniper JUNOS experience, or 5+ years in product support/TAC troubleshooting datacentre or enterprise core networks.
- B.E. in Electronics/Engineering or Computer Science, or equivalent.
- Relevant networking expertise, including Juniper platforms and troubleshooting across routing, switching, Layer 2/3, multicast and MPLS technologies.
- Onsite role, primarily from an HPE office; weekend roster and pager-rotation coverage are expected.
Ideal Candidate Profile
- Has hands-on Juniper platform expertise and can diagnose complex customer network problems across hardware/software layers; experience in product support/TAC or datacentre and enterprise core networks is a strong fit.
- Can reproduce customer environments in a lab and connect network topology, configuration and business impact to timely issue resolution.
- Has experience supporting other engineers through technical guidance, training or mentoring; scripting with Perl, Python, Unix or Expect and relevant networking certifications are preferred.