Production Support Lead (Agentic AI Platform), Vice president
State Street Corporation (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 40–85 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end production support for an AWS-hosted agentic AI platform, including incident escalation, root-cause analysis, capacity and performance management, and operational readiness.
- Run follow-the-sun support across India, the US, the UK, and Europe; manage internal teams and the managed-services vendor against staffing, service quality, and SLA expectations.
- Lead business and system-owner communications during incidents and releases, and feed recurring production issues and reliability gaps into engineering and SRE improvement work.
Minimum Requirements
- Work Experience Required: 15+ years in application/production support, including L1–L3 ownership.
- Proven leadership of global support operations and vendor-managed delivery, including follow-the-sun and user-facing support.
- Hands-on experience with AWS, Linux/Windows, MongoDB/Oracle/Sybase, and Shell/Python scripting.
- Familiarity with enterprise schedulers (Autosys or Control-M), ITSM tools (ServiceNow or JIRA), and monitoring platforms.
Ideal Candidate Profile
- Has led business-facing production support for interconnected platforms spanning Front, Middle, and Back Office systems, with low-latency or high-throughput workflows.
- Can manage operational delivery while working closely with SRE, DevOps, infrastructure, and engineering teams to reduce recurring incidents and manual support effort.
- AI exposure or ITIL certification is preferred; neither is stated as mandatory.