PS Consultant (Gensys Cloud)
Genesys (company site, opens in a new tab)2+ yrsTelanganaOn-siteDirect career pageEst. 8–16 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Deliver Genesys Cloud implementations from post-sale through support transition, executing project-plan tasks and following implementation standards.
- Coordinate with project managers and QA on delivery, testing and status updates; troubleshoot complex project issues and support customer escalations.
- Maintain an average 70% billable utilization and contribute to internal or customer training and delivery-process improvements.
Minimum Requirements
- Work Experience Required: 2+ years of related experience.
- Bachelor’s degree in telecommunications, computer engineering, computer science, computer technology or a related discipline; equivalent professional technical experience is accepted.
- Knowledge of HTTP requests, REST web services and JSON; technical experience with IP telephony and related systems is relevant.
- Must be flexible to work across time zones, including North America project shifts, and take on managed services work if needed. A valid passport is required for international travel.
Ideal Candidate Profile
- Genesys Cloud implementation or administration experience is a strong advantage, though not a stated requirement.
- Likely to succeed with hands-on delivery of customer-facing cloud/contact-center projects, including technical troubleshooting, project coordination and support escalations.
- Additional fit signals include IP telephony or gateway experience, networking and virtualization knowledge, and development or scripting experience; AWS is a bonus.