Principal Informatics Service Engineer
Waters Corporation (company site, opens in a new tab)8–15 yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own installation, performance maintenance, troubleshooting, and support for Waters informatics products, including Empower, Waters_connect, NuGenesis LMS, and cloud offerings.
- Support customer compliance and computerized system validation to GAMP5 guidelines; deliver product training, document field work, and communicate follow-up plans.
- Manage customer-site service across an assigned territory, while identifying service-contract and business-development opportunities with Sales.
Minimum Requirements
- Work Experience Required: 8–15 years in installation, maintenance, troubleshooting, support, or end-user use of enterprise informatics solutions in the life sciences domain (such as CDS, LIMS, or SDMS).
- Bachelor’s or Master’s degree in Computer Science or equivalent.
- Oracle DBA/SQL skills and working experience with IT infrastructure, including servers, storage, virtualization, networks, or cloud; effective system-level troubleshooting is required.
- Territory-based travel is required, with occasional travel to other regions.
Ideal Candidate Profile
- Has hands-on experience with scientific informatics workflows and systems such as CDS, SDMS, LIMS, or ELN in life sciences; prior Waters informatics product experience is preferred.
- Can troubleshoot across the software and underlying IT infrastructure in customer environments, including regulated workflows and validation needs.
- Fits a field-service environment involving direct customer-site support, training, service documentation, and coordination with Sales; the role also calls for identifying customer needs and follow-up actions.